Sales Terms Wido Lab AB
Last updated october 2023
Ordering
Prices stated are excluding value added tax on the order line and are summed up at the bottom where the customer is charged value added tax/VAT.
When receiving an order, Wido Lab reserves the right to carry out a credit check on the customer. If the credit check is not approved, the order must be paid in advance before delivery can take place.
The delivery date indicated on the order acknowledgment refers to the delivery date from Wido lab’s warehouse or the delivery date from the supplier in the case of direct delivery. Wido Lab does not accept cancellation of orders after order acknowledgment has been notified to the customer.
Unless otherwise stated, the warranty is 1 year on laboratory instruments and equipment. Warranty does not apply to reference materials, chemicals or laboratory consumables.
Delivery terms
Unless otherwise agreed in writing, delivery conditions apply DAP with delivery to the customer’s warehouse/goods reception. Carrying in of goods is not included. Shipping costs from Wido Lab’s warehouse or direct delivery from the supplier are charged to the customer. Wido Lab reserves the right to choose the carrier for the delivery. Delivery usually takes place by truck/car.
Upon receipt of a delivered order, the customer must report any transport damage to the carrier upon receipt and to Wido Lab with documentation of the damage (description and photo). If the customer does not report any transport damage to the carrier upon receipt, no compensation can be issued to the customer.
Change in currency
If a currency clause has been specified in the quotation based on the current exchange rate, it shall apply upon receipt of the order. If the currency fluctuation is greater than +3% according to the visma net exchange rate of the total value at the time of invoicing compared to the price stated in the quotation, an adjustment of 80% of the total amount must be made.
Payment terms
Unless otherwise agreed in writing, payment is valid 30 days after the invoice date. After the invoice is overdue, the customer is charged delayed payment interest of 4% per overdue month.
Complaint
In the event of a possible complaint of a defective product, Wido Lab must be notified within 3 working days of receipt and the matter must be described in detail with any accompanying photo. Deviations are noted in Wido Lab’s quality management system, carefully reviewed and followed up to be able to identify improvements in both working methods in our products, as well as to decide on possible compensation for the customer.
Upon receipt of a delivered order, the customer must report any transport damage to the carrier upon receipt and to Wido Lab with documentation of the damage (description and photo). If the customer does not report any transport damage to the carrier upon receipt, or at a later time, no compensation can be issued to the customer.
